Say hello.
Whether it’s a question about a refill, a gifting order, or your membership — our small team reads every message and replies within one business day.
- hello@nuven.co
- 14 Kingsland Terrace, Auckland, New Zealand
- Monday to Friday, 9am–5pm NZST
How long does shipping take?
Orders ship within 24 hours and arrive in 3–5 business days. Free over $75.
Can I return a candle?
Yes — 30 days, unused and in original packaging. Refills are non-returnable once opened.
How do refills work?
Pour a new sand wax pouch into your vessel, set the wick, and light. No cleaning required.