Last updated: October 2026
Welcome to Nuven. These terms apply when you use our website, interact with our social media pages, promotions, advertising or other Nuven content, or place an order with Nuven Limited (“Nuven”, “we”, “us” or “our”).
Products and orders
We do our best to show our products, descriptions and prices accurately. Colours may look a little different on different screens. Please read each product description and follow the care and safety instructions provided with your product.
When you place an order, you’re offering to buy the products in your cart. We’ll email you to confirm your order. If an item is unavailable or we can’t fulfil your order, we’ll contact you and arrange a refund for any amount paid for that item.
Please check your order and delivery details before completing your purchase. If you notice an error, email us as soon as possible. We’ll do our best to help, but may not be able to change an order once it’s being prepared or has been dispatched.
Prices, GST and payment
Prices are shown in the currency displayed on the website or at checkout. Applicable taxes and delivery costs will be shown before you complete your purchase. Payment is due when you place your order and can be made using the payment options available at checkout.
We may change prices or end or change promotions at our discretion and without notice. Changes apply to future orders only. The price and promotion confirmed for an accepted order won’t be changed.
Promotions may have their own conditions, such as dates, eligible products or minimum spend. Unless we say otherwise, promotions can’t be combined.
Pre-orders
Pre-order products will show an estimated dispatch timeframe on the product page or at checkout. This timeframe is an estimate, and we’ll email you if it changes. If you no longer wish to wait, contact us before your order is dispatched to ask about cancelling it and receiving a refund.
Shipping, returns and refunds
Our Shipping & Returns page explains delivery estimates, shipping charges and how to request a return or refund.
Product information and claims
We aim to describe our products clearly and accurately. Where we make claims about a product’s materials, ingredients, certification or other qualities, we base them on information available to us, including supplier documents and certificates where relevant. We use those documents as part of our checks; they don’t replace our responsibility to ensure our claims are accurate and supported.
Please follow the product instructions and use products only as described. Contact us if you have a question about a product before using it.
Our brand and content
Nuven’s name, logos, product designs, website, social media content, advertising, photographs, text and other brand materials belong to Nuven or are used with permission. You’re welcome to view and share links to our content for personal use. Please don’t copy, reproduce, alter or use our materials commercially without our written permission.
Website use and third parties
Please use our website lawfully and don’t interfere with its security or operation. Our website may link to third-party websites or use third-party services, such as payment providers or social media platforms. Those services are governed by their own terms and privacy policies. We’re not responsible for the content or operation of websites we don’t control. This doesn’t affect our responsibilities for products you buy from Nuven.
We may work with creators, affiliates or other businesses on promotions. Where relevant, we’ll make the nature of a promotion or partnership clear. Any specific promotion may have additional terms.
Liability and your consumer rights
Please use our products as directed and follow any safety instructions provided. To the extent permitted by law, Nuven isn’t responsible for loss caused by using a product contrary to its instructions or using our website unlawfully.
Nothing in these terms excludes or limits any rights or remedies that can’t legally be excluded or limited, including your rights under the Consumer Guarantees Act 1993 in New Zealand and the Australian Consumer Law in Australia. Where the law allows a limit on liability, Nuven’s liability is limited to that extent.
Changes to these terms
We may update these terms from time to time by publishing a new version on this page. The updated terms apply from the date shown above and won’t change the terms for an order we’ve already accepted.
Need help?
If you have a question or an issue with an order, email us at hello@nuven.co.nz. Please include your order number so we can help.
For delivery, returns and refunds, visit our Shipping & Returns page. To learn how we collect and use personal information, read our Privacy Policy.