A little info about getting your Nuven order
Shipping
We currently ship to New Zealand and Australia.
| Delivery destination | Orders under $1oo | Orders of $100 or more |
|---|---|---|
| New Zealand | NZD$10 | Free |
| Australia | AUD$12 | Free |
The shipping cost will be shown at checkout in the currency for your delivery destination.
When will my order arrive?
We do our best to pack and send your order as soon as possible. In-stock orders are usually dispatched within 1–3 business days. After dispatch, delivery usually takes 2–5 business days within New Zealand and 5–10 business days to Australia. These are estimates and may vary depending on your location and the courier.
During busy sale periods and holidays, your order may take a little longer to arrive. We’ll email your tracking details as soon as it’s on its way.
Pre-order products will show an estimated dispatch timeframe on the product page or at checkout. If that timeframe changes, we’ll let you know by email.
If your order is delayed, damaged or hasn’t arrived, email us at hello@nuven.co.nz with your order number. We’ll look into it and help sort things out.
Need to return something?
Changed your mind?
You can request a return within 7 days of delivery. Items need to be unused and in their original condition. We can offer an exchange or store credit. Please email us before sending anything back. Return postage is at your expense.
Something not right with your order?
If your order arrives faulty, damaged or different from what you ordered, email hello@nuven.co.nz with your order number and photos. We aim to respond within 1–3 business days and work with you to make things right. We’re committed to giving you a positive Nuven experience.
Your rights under the Consumer Guarantees Act 1993 still apply.